TSW
Select an order
Choose an order from the left to begin.
Step 1 of 4
1
What we already know
Check the order and contact details
Read the information below and confirm it matches what the customer asked for.
Order
This becomes the working orderCompany verification
Companies House lookup
Search by company name, select the correct company and save its official details to the order.
Pre-call check
Review the Companies House match
Review the key Companies House checks below. Expand the full record only when more detail is needed.
Trading presence
Google business check
Search for the business, choose the correct listing and compare it with the order details. A missing listing is not automatically a concern.
2
Customer confirmation
Confirm the remaining details
Only the information needed to prepare the order is shown here.
Billing address
Choose which address should be used for billing, then confirm the address shown.
Number transfer
Porting numbers and PACs
Add or amend the numbers here. Leave the PAC blank when it is still outstanding.
3
Next required action
Prepare the next step
Porting form response
Numbers being transferred
P
Porting details required
The customer must complete the secure porting form before the contract is sent.
Existing providerNot stated
Number requirementNot stated
Porting statusIncomplete
C
Ready for contract
The required order details are complete. Review the commercial details, then send the contract link.
Porting requirement overridden. Check the activity log for details.
4
After contract and payment
Fulfil and activate
Enter the ICCID, dispatch the SIM, record customer activation, then submit it for provisioning.
Connections in this order
SIM fulfilment
Enter the ICCID before dispatch. Port/Migration rows retain the existing number and PAC. New mobile numbers are recorded only after Giacom or OneHub provisioning begins.
Dispatch and activation order
SIM dispatch and activation
The operational section is calculated automatically from the order details. Use this only when a manual override or reference stage is needed.